Frequently Asked Questions
Everything you need to know about shopping for Australia's freshest produce.
How do you ensure the freshness of my produce?
We hand-pick your order from the same fresh stock you see in our stores. Our delivery vans are refrigerated to ensure your fruit, vegetables, and dairy arrive at your doorstep at the perfect temperature.
Where can I find information about delivery times and locations?
We deliver across Greater Sydney, the Blue Mountains, Central Coast, Newcastle, and Canberra. You can select a specific delivery window during checkout to suit your schedule.
What is your policy on plastic packaging?
We are committed to sustainability. We offer 'plastic-free' delivery options where your groceries are packed in recycled cardboard boxes, and we are constantly working to reduce single-use plastics across our range.
What happens if a product I ordered is out of stock?
If an item is unavailable, our personal shoppers will select the best possible substitute. If you prefer no substitutions, you can toggle this preference in your account settings or leave a note on specific items.
What should I do if I am unhappy with the quality of an item?
We pride ourselves on quality, but if something isn't right, please contact our customer service team within 24 hours of delivery. We will gladly arrange a refund or credit to your account.
Do you offer a Click & Collect service?
Yes, Click & Collect is available at most of our store locations. Simply place your order online and select your preferred store and pick-up time at checkout.